↩️ Refunds & Returns Policy
Nalex Trading Group
Effective Date: November 9, 2025
Returns
We accept returns for unused items in their original condition and packaging.
To start a return, please contact us within 14 days of receiving your order.
Conditions for Return:
Item must be unused and undamaged
Original packaging must be included
Proof of purchase may be required
Non-returnable items:
Items with visible wear or damage caused after delivery
Hygiene-related products that were opened
Clearance / final sale items
To request a return, email: info@nalex-trading-group.com
Please include your order number and photos (if relevant).
Shipping Costs: 🚚
Return shipping is the responsibility of the customer unless the product arrived damaged or incorrect.
If the mistake is on our side — we cover return shipping.
Refunds
Once we receive and inspect the returned item, we will notify you regarding approval of your refund.
If approved, your refund will be issued to the original payment method.
Processing time depends on your bank or payment provider (usually 3–7 business days).
Incorrect or Damaged Items: ⚠️
If your order arrives damaged, defective, or not as described, contact us within 48 hours of delivery.
We will replace the item or issue a full refund — whichever you prefer.
Contact Us Anytime:
Email: info@nalex-trading-group.com
Phone: +1 774 312 4485
Website: https://nalex-trading-group.com