❓ FAQ
1)
Q: Do you ship across the U.S.? 🇺🇸
A: Yes, we ship nationwide. Delivery times depend on your location.
2)
Q: How long does delivery take? ⏱️
A: Usually 3–7 business days, depending on region and carrier.
3)
Q: Can I track my order? 📦
A: Yes, once your order ships, you’ll receive a tracking link by email.
4)
Q: Do you ship internationally? 🌍
A: Not at the moment — U.S. only (for now).
5)
Q: What payment methods do you accept? 💳
A: Major cards and online payment platforms supported at checkout.
6)
Q: Are your products authentic and new? 🆕
A: Yes — all items are new, unused, and shipped in original condition.
7)
Q: What if I received the wrong item? 🧾
A: Email us and we’ll replace or refund — our mistake, our responsibility.
8)
Q: What if my order arrived damaged? 💥
A: Contact us within 48 hours. We’ll fix it — no stress.
9)
Q: Can I cancel my order? ❌
A: Only before the order is shipped. After shipping, it goes through returns.
10)
Q: Do you offer exchanges? 🔄
A: Yes — if the item is unused and in original packaging.
11)
Q: How do I start a return? ↩️
A: Email us at info@nalex-trading-group.com with your order number.
12)
Q: Who pays for return shipping? 🚚
A: If it’s our mistake — we pay. If you changed your mind — you pay.
13)
Q: When will I get my refund? 💵
A: Typically 3–7 business days after inspection.
14)
Q: Do you accept returns after use? 🏋️♂️
A: No — items must be unused and clean.
15)
Q: Are sale items returnable? 🏷️
A: Final sale items are not eligible for return or refund.
16)
Q: Are your resistance bands suitable for beginners? 🟢
A: Yes, we have multiple resistance levels — choose what fits your training.
17)
Q: Are yoga mats non-slip? 🧘♀️
A: Yes — designed for stability, even with sweat.
18)
Q: Do your wraps fit different sizes? ✋
A: Yes — adjustable and stretch-based designs fit most.
19)
Q: Are agility cones flexible or rigid? 🟧
A: Flexible, so they won’t crack when stepped on.
20)
Q: Do you sell sets or individual items? 📦
A: Both — product pages specify options clearly.
21)
Q: Is this equipment suitable for home workouts? 🏠
A: Yes — most of our catalog is designed for compact, home-friendly use.
22)
Q: Do you work with gyms or trainers? 🏫
A: Yes — email us for wholesale or bulk orders.
23)
Q: Can I buy multiple items as a gift set? 🎁
A: Yes — we can help you choose matching gear.
24)
Q: Are instructions included? 📄
A: Some items include guides, others are intuitive. Videos available by request.
25)
Q: Do you offer discounts for large orders? 💼
A: Yes — wholesale pricing available.
26)
Q: Is your equipment safe for kids? 🧒
A: Yes, under supervision. Avoid small choking-size items for toddlers.
27)
Q: Do massage balls hurt? 😅
A: A little — but the “good pain” that helps release tight muscles.
28)
Q: Are your water bottles BPA-free? 💧
A: Yes — safe, durable, gym-grade materials.
29)
Q: Can I machine-wash gym towels? 🧺
A: Yes — gentle cycle recommended.
30)
Q: How do I contact support quickly? 📞
A: Email info@nalex-trading-group.com or call +1 774 312 4485.